Frequently Asked Questions
Frequently Asked Questions
About The Maple Digital Business Library™
What is The Maple Digital Business Library™?
The Maple Digital Business Library™ is a membership-based digital resource center designed for entrepreneurs, founders, and small business owners.
Inside you’ll find business systems, templates, guides, checklists, planners, AI resources, frameworks, and implementation tools designed to help you build, operate, and grow your business more effectively.
Think of it as your on-demand business toolbox.
Who created these resources?
The Maple Digital Business Library™ was created by Meg Martin, MSHRM, an entrepreneur and business professional with more than 17 years of experience in business operations, human resources, compliance, and organizational systems. Every resource is designed to be practical, implementation-focused, and built for real-world business owners.
Is this a course?
No.
The Maple Digital Business Library™ is a library, not a course.
There are no required lessons, homework assignments, or scheduled training sessions.
You simply access the resources you need when you need them and implement them at your own pace.
Who is the library for?
The library is designed for:
- Aspiring entrepreneurs
- Side hustlers
- New business owners
- Established founders
- Small business owners
- CEOs looking to improve operations and systems
Each membership tier is designed to support a different stage of business growth.
How many resources are included?
The library is continuously growing.
Members receive access to the resources included within their selected membership tier, with new content added regularly.
As the library grows, active members gain access to newly added resources within their tier at no additional charge.
Membership & Billing
How much does membership cost?
Startup Access— $37/month
Designed for aspiring entrepreneurs, side hustlers, and early-stage founders.
Grow My Business — $67/month
Designed for business owners who have launched and are ready to build systems, improve operations, and grow.
CEO Access — $147/month
Full library access for founders and CEOs seeking comprehensive business resources, systems, templates, and implementation tools.
When will I be billed?
Your payment is processed immediately upon enrollment.
Future payments are automatically charged on the same date each month until your membership is canceled.
What payment methods do you accept?
We accept major credit cards, debit cards, and payment methods supported through Shopify Payments.
Do you offer annual memberships?
Not at this time.
The library currently operates on a monthly membership model to keep access flexible and affordable.
Can I pause my membership?
Membership pauses are not currently available.
You may cancel at any time and reactivate your membership whenever you’re ready.
Upgrading, Downgrading & Cancellation
Can I upgrade my membership?
Yes.
You may upgrade your membership at any time.
Your upgraded access begins immediately.
Can I downgrade my membership?
Yes.
Downgrades take effect at the end of your current billing cycle.
Your new membership rate will apply on your next renewal date.
Can I cancel at any time?
Yes.
There are no long-term contracts or commitments.
You may cancel your membership through your account portal at any time.
What happens after I cancel?
Your membership remains active until the end of your current billing period.
After that date, access to the library will be removed and future billing will stop.
Refund Policy
Do you offer refunds?
No.
Due to the immediate access provided to digital content and proprietary business resources, all membership fees and digital product purchases are final and non-refundable.
Why is there a no-refund policy?
The moment access is granted, members receive immediate access to proprietary digital content that cannot be returned.
This policy helps protect the integrity and intellectual property of The Maple Company™.
What if I forget to cancel?
Membership cancellations are the responsibility of the account holder.
Failure to cancel before a renewal date does not qualify for a refund.
What if there is a billing error?
If you believe you were charged in error, please contact support within seven (7) days of the transaction.
Verified duplicate charges or technical billing errors will be reviewed and resolved accordingly.
Access & Library Usage
Can I download library resources?
No.
Library membership content is provided through secure online access and is intended to be viewed within the member portal.
Downloads are not included with membership access.
Can I print library materials?
No.
Printing and downloading are disabled for membership content.
This helps protect the intellectual property contained within the library.
Can I share my login with someone else?
No.
Each membership is licensed to a single user.
Account sharing, password sharing, or unauthorized access may result in immediate suspension or termination of membership access.
How many devices can I use?
You may access your membership from your personal devices, including desktop, tablet, and mobile devices.
Access is monitored to prevent unauthorized account sharing.
What happens to my access when I cancel?
Once your billing cycle ends, access to all membership content is removed.
Because content is not downloadable, no files remain accessible after cancellation.
Technical Questions
Do I need an account?
Yes.
A customer account is required to access your membership, manage billing, and view library content.
What if I forget my password?
Use the “Forgot Password” option on the login page to receive a password reset link.
Can I access the library from my phone?
Yes.
The library is optimized for desktop, tablet, and mobile viewing.
What if something isn’t working?
If you experience technical issues, please contact:
Please include a screenshot and a description of the issue.
Membership vs. Individual Product Purchases
What’s the difference?
Library Membership
- Monthly subscription
- Access to resources included in your tier
- Continuous updates
- Access ends when membership ends
Individual Product Purchase
- One-time purchase
- Lifetime access to the purchased product
- Downloadable where applicable
- No ongoing subscription required
Can I subscribe and purchase products separately?
Absolutely.
Many members use the library for ongoing access while purchasing specific products they want to keep permanently.
Additional Questions
If you have questions not answered here, please contact:
We’ll be happy to help.